Operations and Analytics Manager @ Florida Atlantic University
rdflopez@gmail.com • Boca Raton
Summary
Operations & Analytics Manager with financial management, data analytics, and process optimization expertise. I manage a 7-figure budget, using Power BI, Excel, and AI-driven tools to improve decision-making and efficiency. Experienced in financial forecasting, dashboard design, and enterprise software. Fluent in English and Spanish, focusing on effective team communication and collaboration.
Experience
Florida Atlantic University - Boca Raton, FL
Operations and Analytics Manager 01/2024 - Present
Career Center
• Oversee a 7-figure budget, managing operations, forecasting, and financial reporting aligning with strategic goals. Prepare and adjust budgets for each fiscal year, while monitoring actual expenditures and revenue throughout the current fiscal year.
• Produce account reconciliation reports for the Career Center’s Touchnet stores, Workday, and Handshake, ensuring accurate financial records.
• Create and submit an annual UBIT report to FAU’s tax department.
• Develop financial tracking systems to optimize spending and resource allocation, consistently reducing costs by over 15% last fiscal year.
• Utilize Power BI and Excel to generate interactive dashboards and databases, leveraging 7 years of historical data to drive data-informed decision-making.
• Direct the FAU Graduating Student Survey, maintaining a response rate of over 85% and leveraging insights to improve student career outcomes.
• Serve as the administrator for the Career Center CRM Platform (Handshake), overseeing account creation and updates, survey and label creation, event and appointment imports, as well as staff training on Handshake operations.
• Support the CACE, INT, Employer Relations, Liaison, and Administrative teams with spend authorizations, financial reports, and staff performance reports optimizing operations.
Florida Atlantic University Boca Raton, FL
Business Operations Manager 02/2019 - 04/2024
Career Center
• Managed a 7- figure budget including revenue and expenses projections as well as salary and benefit calculations.
• Supported Employer Relations team by conducting market research, sales reports, analyzing revenue and expenses, reporting on product performance, and processing invoices and refunds.
• Led an account reconciliation project that identified discrepancies and recovered over 10% of annual revenue, boosting financial performance.
• Managed projects on organizational enhancement and operational efficiency. This includes IT operations improvements, inventory management, and reduction of expenses.
• Served as the key HR liaison, coordinating onboarding functions for OPS workers and leading Workday Training for all staff.
• Served as a liaison between other FAU departments such as Accounts Payable, Emergency Management, Facilities, IT, and Legal for contract reviews.
• Directed the FAU Graduating Student Survey, spearheading the successful transition from Baseline to Handshake and ensuring a seamless data migration process.
Florida Atlantic University Boca Raton, FL
Operations Coordinator 03/2018 - 02/2019
Orientation
• Increased student retention by coordinating orientation services and fostering faculty-student connections.
• Oversaw creating new orientation programs, facilitating student organization events, and maintaining productive working relationships with various departments.
• Oversaw the Orientation's department budget managing financial programs, processes, and transactions to align with organizational goals and
objectives.
Kanner & Pintaluga, P.A. Boca Raton, FL
Case Manager 11/2016 - 03/2018
• Contacted healthcare providers to inquire about clients' treatment progress and results.
• Contacted insurance companies regarding policy limits, case liability status, and property damage resolution.
• Reached clients weekly to address questions, provide case updates, and discuss settlement amounts while obtaining necessary authorizations.
• Managed approximately 70 outbound/inbound calls and 150 emails, ensuring timely communication.
• Trained and supported new case managers to help them integrate smoothly into the team.
• Monitored case progress and outcomes for 200 cases per month, ensuring systematic implementation and adherence to legal requirements.
• Developed and implemented a structured case management system that maximized workflow and efficiency.
Education
Lynn University
Master of Business Administration (M.B.A.), Business Administration and Management, General
01/2014 - 01/2015
Lynn University
Bachelor of Science (BS), Business Administration and Management, General
01/2011 - 01/2014
Languages
English
Level: Native
Spanish
Level: Native
Certification
FAA Part 107 License Federal Aviation Administration